FAQ's

TECHNOLOGY THAT IS INTUITIVE AND INCLUSIVE

How long does it take to implement imedz product?
Typically, implementation can vary between XOXO days and X weeks between sign-on and go-live. This can vary depending on the size of the practice. The implementation cycle is significantly shorter, between 15 days to 2 months and less costly than customized models, which require installing hardware, software and days of expensive training.

How much training is there?
Our system is so intuitive and user-friendly that most people are able to start using it almost immediately. We provide onsite physical training during installation which can vary from a few hours (for imedz Clinic) to a few days (imedz Hospital Enterprise Solutions) dependent on the size and scale of the customer.

What kind of computer do I need?
You can use a PC, tablet, Laptop or almost any other computer to access your imedz software package. All you need is an Internet connection and any web browser to log in to your account. Our software is completely browser and computer independent, so it accommodates the way you want to work.

Where is the support based?
Our technical and client support is based in Bengaluru and available via phone, email and chat. The process is robust and responsive so as to successfully address any queries that may arise if any. We are currently providing need based onsite support in Bengaluru and Mumbai.

Does imedz own my data?
The data is completely confidential. It is available to doctors only for diagnosys.
What should be the answer to this question? Still awaiting inputs on this critical question

Do I need a constant internet connection? How does my data get backed up?
No you don't need a constant internet connection. All you need to do is go online and for less than a minute every day so that we can sync and back up your data

Is imedz HIPAA compliant?
Imedz information is HIPPA compliant. Data management is under Imedz policy governance.
Absolutely! imedz takes data security very seriously.