We Imedz Systems Private Limited ("Imedz") value the trust you place with us. We
are committed in ourselves to do everything we reasonably can to protect your rights
of privacy on the systems and the Website controlled by us. Through this privacy
statement, Imedz wants to assure you of our commitment to privacy and security.
Our privacy philosophy is based on the concept of fair information practices. This
means we provide our customers with notice of how we manage information so that
they can have a more informed understanding of how we operate.
2000 and the Rules framed thereunder.
2. About Imedz
IMEDZ Systems Pvt Ltd is headed by Kirit Panchal an alumnus from IIT-Mumbai and
Nilesh Panchal who have created a visionary Information Technology platform, connecting
all stake holders of the medical and healthcare ecosystem by leveraging Web, Desktop
and Mobile technology platforms so that all Medical information is available on
real time basis to all users through a web based cloud system. The product portfolio
addresses the needs of Doctors, Hospitals, Pharmacies, Diagnostic Laboratories and
Radiology by integrating them on common platform.
The nature of work of Imedz requires that confidential information may be required
to be shared with affiliates for fulfilling its business obligations or authorities,
as may be required by law. The following seeks to substantially disclose the policy
employed by Imedz and may not be comprehensive in spite of our endeavour to keep
3. How the Customer Data
We use recognized industry safeguards to protect customer personal information from
unauthorized access or use. Imedz will not review, share, distribute, or reference
by law. Individual records shall be accessed or viewed or accessed only for the
purposes of resolving a problem, support issues or suspected violation of the terms
of use, or as may be required by law. We assure you that we will take all the steps
to protect your confidential information.
4. Contact Personnel
5. Registered user:
In order to avail all the facilities of Imedz's website, a user must first create
an account. For such a registration, the following information will have to be provided,
name, User ID, email address, country, ZIP/postal code, age, phone number, password
chosen by the User and valid financial account information. Once the same is provided,
and registered, such a user becomes Imedz's registered user ("Registered
Imedz does not collect information about the visitors of its website from other
sources, such as public records or bodies, or private organisations, save and except
for the purposes of registration of the Users (the collection, storage and disclosure
effectively render the Services).
6. Personal Information:
We understand that while availing our services you may disclose certain information
which may include but not be limited to:
a. Information about your personal identity such as gender, marital status, age,
preferences, likes and dislikes etc;
b. Your financial information; and
c. Your contact details.
Any and all such information disclosed by you shall be regarded as "Personal Information"
and shall include but not be limited to:
- Financial information such as bank accounts, credit card details or other payment
- Physical, physiological and mental health condition;
- Sexual orientation;
- Medical records and history;
- Biometric information;
- Any such information received by Body Corporate under lawful contract or otherwise;
- Visitor details as provided;
- Call data records.
When we combine personal information with information from third party sources,
we also treat that combined information the same way we treat our personal information.
7. Usage of Personal Information
Personal Information is strictly used for the following purposes:
- Operating, maintaining, managing and administering our services, including processing
registrations and payments, and providing customer support;
- Responding to questions and communications, which we retain in the ordinary course
- Administrative announcements about features, functionality, terms or other aspects
of our services; and, if applicable, informing you about offers for services or
products we believe may be of interest;
- Safeguarding and protecting our services, the information they safeguard, the rights
of third parties and in response to legal process; and
- Any other purpose as described in this Policy.
8. Directions to the User:
- This clause is applicable to all users of this Software.
- All such person, including a corporate body, the Practitioners, Patients, and the
visitors of Website are together termed as "Users".
- Each of the User's use of and access to our website shall be deemed to be their
website. In the event you do not wish to agree with either this Policy or the terms
and conditions, you are requested to leave this website immediately.
- All the information provided by the User to Imedz is voluntary. The User has the
right to withdraw his/her/its consent at any time, in accordance with the terms
will not be retroactive.
- The Users are hereby advised to use caution when giving out any personally identifiable
information about yourself or your family members in use of any services. Imedz
does not control or endorse the content, messages or information found in any services
and, therefore, Imedz specifically disclaims any liability with regard to the services
and any actions resulting from your participation in any services, and you agree
that you waive any claims against Imedz relating to same, and to the extent such
waiver may be ineffective, you agree to release any claims against Imedz relating
- We may from time to time request your consent or authorization in connection with
the use or sharing of your information. In some instances this Policy or applicable
law or regulations may require us to obtain such consent. In other instances, such
consent will be for informational purposes. In the latter case, the request to obtain
your consent should not be interpreted as narrowing the scope or applicability of
your Online License Agreement or this Policy by entering into your Online License
Agreement or using the applicable Services, you have accepted and agreed to our
information handling practices in the manner described in your Online License Agreement
and this Policy.
- Imedz may at times require User to pay with credit card, wire transfer, debit card
or cheque. In such a case, Imedz will collect such User's credit card number and/or
other financial institution information such as bank account numbers and will use
the same for the billing and payment processes, including but not limited to the
use and disclosure of such credit card number and information to third parties as
necessary to complete such billing operation. Verification of credit information,
however, is accomplished solely by the User through the authentication process.
User's credit-card/debit card details are transacted upon secure sites of approved
payment gateways which are digitally under encryption, thereby providing the highest
possible degree of care as per current technology. User is advised, however, that
internet technology is not 100% safe and User should exercise discretion on using
- User shall further be aware that due to the communication standards on the Internet,
when a User visits Imedz's Website, Imedz automatically receives the URL of the
site from which such User came and the site to which such User is going when he/she/it
leaves. Imedz also receives the Internet Protocol (IP) address of each User's computer
(or the proxy server a User used to access the World Wide Web), User's computer
operating system and type of web browser the User is using, email patterns, as well
as the name of User's ISP. This information shall be used for the purposes of analyzing
the overall trends to help Imedz improve its services. The linkage between User's
IP address and User's personally identifiable information is not shared with third
parties without such User's permission or except when required by law. Notwithstanding
the above, Imedz may share some of the aggregate findings (not the specific data)
with advertisers, sponsors, investors, strategic partners, and others in order to
help grow its business.
- Though limited, the Registered User shall have the right to make appointments with
doctors from Imedz's website. Unregistered users shall also have the right to make
appointments with doctors by only providing their name, phone number, email address
and physical address.
- Imedz further reserves the right to allow third parties to serve advertisements
to the Users. However, Imedz does NOT use personally identifiable information to
identify the Users for advertising on its services.
- Imedz hereby declares that it only owns and operates Imedz's website. It does not
exercise control over the sites displayed as search results or links from within
its services. These other sites may place their own cookies or other files on the
Users' computer, collect data or solicit personal information from the Users, for
which Imedz is not responsible or liable. Accordingly, Imedz does not make any representations
of such websites, nor does Imedz guarantee the accuracy, integrity, or quality of
the information, data, text, software, sound, photographs, graphics, videos, messages
or other materials available on such websites. The inclusion or exclusion does not
imply any endorsement by Imedz of the website, the website's provider, or the information
on the website.
- Unless any disclosure is required by the law or a judicial decree, Imedz hereby
undertakes to not disclose any Personal Information to any governmental institutions
The Imedz website uses temporary cookies to store certain data that is used by Imedz
and its service providers for the technical administration of the Website, research
and development, and for User administration. In the course of serving advertisements
or optimizing services to its Users, Imedz may allow authorized third parties to
place or recognize a unique cookie on the User's browser. Imedz does not store personally
identifiable information in the cookies.
10. Directions to the Practitioners and Patients:
- This clause is available to the practitioners that are associated with Imedz's Website
- Any and all the information that the Practitioners decide to provide on Imedz's
website shall be used to benefit other Practitioners only. However, all such information
provided by the Practitioner shall at all times be considered as the Confidential
Information of Imedz.
- All the information provided by the Practitioner, shall be listed on Imedz's website
and shall be displayed so that when Patients search for doctors on Website, the
Practitioner information listed on Imedz's website is used by Patients to request
for doctor appointments. Imedz shall not on its own, list any Personal Information
provided by the Practitioners.
- For the registration Patients may submit certain information, including sensitive
personal data or information.
- Patients' Personal Information that they choose to provide on the Website is used
to help the Patients describe/identify themselves. Other information that does not
personally identify the Patients as an individual, is collected by Imedz from Patients
(such as, patterns of utilization described above) and is exclusively owned by Imedz.
Imedz may also use such information in an aggregated or non-personally identifiable
form for research, statistical analysis and business intelligence purposes, and
may sell or otherwise transfer such research, statistical or intelligence data in
an aggregated or non-personally identifiable form to third parties and affiliates.
If Imedz wishes to use any Patients' personal data for a new purpose, it will seek
Patients' permission before doing so.
11. Changes in this Policy
By using Imedz's website and by providing your information, you acknowledge your
assent to this Policy. If you do not want to be bound by the terms kindly restrain
yourself from subscribing to or using our Services. Your access to and usage of
the Website and any dispute over privacy are subject to this policy and our Terms
and Conditions, including limitations on damages. We also reserve the right to change
this Policy, at any time. We will post any changes so that you are always aware
of our policy. Unless stated otherwise, our current Policy applies to all information
that we have about you and your account. We stand behind the promises we make, however,
and will never materially change our policies and practices to make them less protective
of customer information collected in the past without the consent of affected Users.
12. Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the
name and contact details of the Grievance Officer are provided below:
Name: Sunil G
Address:202, Haudin House, Haudin Road, Off Ulsoor Lake Road, Bangalore-560042
Email ID: firstname.lastname@example.org